Data Deletion Instructions

StraboWats respects your right to control your personal data. Organizations may delete customer data at any time, and individuals who have interacted with a StraboWats-powered business over WhatsApp can request deletion of their information. This page describes the available methods.

Customers (organizations using StraboWats) can delete data in the following ways:

• Self-service: Delete individual contacts, conversations, or custom fields directly within the CRM and Shared Inbox settings
• Bulk export & delete: Export account data before requesting a full account deletion
• Account closure: Request full account and data deletion by contacting privacy@strabowats.com from an account owner's registered email address

We will verify the request and confirm the scope of deletion before proceeding.

If you are an individual who has messaged a business using StraboWats, your data is controlled by that business, not by StraboWats directly. To request deletion of your personal data, please contact the business you communicated with. If you are unable to reach them, email privacy@strabowats.com with the business name and the phone number used, and we will route your request accordingly.

Consistent with the WhatsApp Business Platform, an End Customer may also opt out of communications at any time by replying STOP to any conversation, or by using the opt-out method provided by the connected business. Opting out stops future messages and can be paired with a data deletion request as described above.

A verified deletion request removes or anonymizes the following, where applicable:

Some data may be retained for a limited period even after a deletion request, where required to comply with legal obligations, resolve disputes, enforce our agreements, or maintain security and audit logs for fraud prevention. Such data is retained only for as long as necessary and is not used for any other purpose.

We aim to process verified deletion requests within 30 days. You will receive a confirmation email once the request has been completed. If we are unable to fulfill a request in whole or in part, we will explain the reason, consistent with applicable law.